Human Resources

Strong interpersonal skills are essential in today’s fast-paced, high-tech world. A good knowledge of the skills listed here can help to bring out the best in others in both personal as well as professional situations. Not being able to connect meaningfully with others can lead to feelings of isolation and disappointment. For some people these skills come naturally while others need assistance to improve their people skills.

Improving people skills takes hard work and patience but the reward is worthwhile. We have found that training on personal development and communication skills is effective if the participants acquire ‘hands-on’ experience and not just listen to what the trainer says. Therefore our courses are always based upon interactive discussions and role-playing. The training format is especially designed to enable them to open up for new perspectives in life.

You can use the practical advice in our human resources training courses to create an environment that fosters professional satisfaction and encourages employee development—a crucial component to help ensure your company has a true and sustainable competitive advantage.

To see more details or to make a reservation for a particular training, simply click the course title or follow the link to our listing of scheduled courses. You’ll discover new approaches and techniques for training employees and building organizational unity.

Personal satisfaction and success is not only based on actual performance; it is also largely influenced by how colleagues, bosses and clients see us and, quite importantly, how they treat us. People who have difficulty saying ‘No’ often find themselves in situations where they have very little control and can quickly end up with more work than they can properly accomplish. The results – poor performance; resentment, missed deadlines and unnecessary stress – can therefore be quite disastrous.

Personal satisfaction and success is not only based on actual performance; it is also largely influenced by how well we interact with colleagues, supervisors and clients.One area where this can be a problem is conflict and/or anger management. No matter what side of the coin you are on – giver or receiver – such situations are hard to resolve without some future resentment. Another area is the so-called ‘I win, you lose’ situation. This can arise due to lack of confidence on one hand or an overly aggressive colleague on the other.

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The goal in constructive criticism is to critique an individual so they will benefit or improve. In the workplace, we see this when a supervisor is critiquing an employee with the goal in mind to improve their performance or work habits. Unfortunately, quite frequently we find it very difficult to give any type of criticism without having something go wrong.

Emotional Intelligence is the intelligent use of emotions. Many people have difficulty in managing situations that are emotionally volatile, especially when the emotions aroused are anger and anxiety.
It’s been said that ‘Feedback is a gift’. Highly effective leaders take appropriate efforts to counsel their employees about their duties and provide useful and effective feedback to help them to better understand where they are at a given point and what actions they need to take in order to meet agreed objectives and standards of performance. Besides the appraisal process, managers use feedback to reinforce good performance and behavior as well as to help employees who need to improve performance or change inappropriate behavior.
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Of one thing we can be sure. The quality of our life in the future will be determined by the quality of our thinking.(Edward de Bono)

Mind Maps are an extremely powerful facilitation and mind structuring resource. Created by Tony Buzan in the 70’s, Mind Mapping is one of the world’s most effective thinking structuring tools. It will not only enhance the effectiveness and efficiency of your thinking, learning and communication; but once you start using it, it will become your most important asset for generating creativity and applying structural learning techniques.

This Managing Stress Course will provide answers to the most common questions, “What can we do about it? How do we cope with strain, pressure and anxiety at work, at home, in our everyday lives?”
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Self-motivation plays a major role in the performance of a business because the organization’s success relies upon the proper performance of its staff, which in turn depends a great deal upon their motivation. Good motivation helps to build morale, increase performance and reduce unnecessary absences due to stress-related illnesses. At work, a self-motivated employee requires less management, has less downtime and is likely to be more productive and creative.
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This training is for anyone who wants to learn about the most productive, most proficient and most enduring tactic to build relationships – Networking! The art of building a network by sharing useful information and connecting with like-minded individuals is a skill you will need and use for the rest of your life!
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Working in an office where people behave offensively can quickly take the enjoyment out of going to work each day. Offensive behavior comes in many forms, including bullying, harassment, shouting, using profanity, humiliating others and in general, any activity that is unprofessional or inappropriate. It can be shocking and intentional or minor and unintentional, but employees and supervisors should not tolerate it in any form in the workplace.
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The one-day training gives managers and team leaders the knowledge required to select and evaluate employment candidates so that the managers can become important contributors to the staff selection process within their organization. The two-day session includes additional exercises and practice interviews.
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