Creating a Solid Quality Foundation

Successful strategies require aligning mission, vision, plans and policy.

When it comes to quality, we often find that leadership puts too much focus on quality tools and not enough focus on the market. Their focus is ‘inside out’ and not ‘outside in.’ Many companies have spent lots of time, effort, and money doing the fad of the week. There were many claims of dollar savings that did not reflect in the profits or the customers’ satisfaction.

In addition, activities related to compliance with the standards of the International Organization for Standardization (ISO) often added more bureaucracy to an already over burdened system that resulted in little or no improvement. Maybe they should have spent the time and money finding out what the customers wanted rather than focusing their teams on improving things that the customer didn’t want.

Our quality assurance training courses keep this important focus in mind so that we can help you ensure that your quality systems and relationships with your customers are properly focused.

Call us when you are ready to do the right thing!

Quality Systems control the mechanisms that develop and deliver products and services to customers. If we rely on our customers to tell us how good our controls are, it may be too late and we could lose valuable clients. That’s why we need audits to find and prevent disasters (which may be obvious) as well as near disasters (which may be covered up). We use audits to remind us of the correct way of doing things and to make sure that problems don’t occur.

No matter what the type of business, the most crucial task of any company is to create and maintain a profitable and sustained relationship with their client base. Customer Relationship Management (CRM), not new in concept but new in the form of execution, brings marketing to a true ‘one to one’ sense, building a strong brand and a profitable and recurring business into a growing customer base. Companies who have a high-quality CRM program achieve greater levels of customer acquisition and retention and become outstanding in service excellence.