Every business would like to have natural born salespeople, but unfortunately that is almost never the case. The average salesperson needs more than intuition and experience to succeed. A systematic approach to sales and adequate processes can make a difference and substantially increase bottom line results.

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This training will demonstrate the importance of being more than a good leader and give you tools to look closely at yourself in order to find new ways to achieve both personal and organizational success as a leader. As you continue to build your leadership skills, you’ll notice that you have the ability to influence things around you a bit more. If you want to become a great leader, you’ll need to use your influence and power to help others.

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The Advanced Project Management course is aimed at experienced project managers who are familiar with basic processes, tools and techniques and want to improve their theoretical background as well as be updated on the latest project management trends and evolution.

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Great managers inspire great achievement, demand excellence, inspire success, and garner respect. Supporting and developing staff through mentoring and coaching is one of the most cost-effective and successful ways to ensure that you have the right team in your organization.

This course will provide you with the knowledge you need to develop your own coaching program. You will learn essential coaching skills to immediately improve your day-to-day and long-term performance as a manager. You’ll discover how to be demanding of those you lead – but do it the right way.

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Meetings are occasions when people come together to get something done, whether it is to share information or make decisions. Too many meetings are unsuccessful; too long, unfocused, unimportant, unproductive, led by dominant or unskilled individuals, time wasting, boring, etc. These kinds of meetings leave participants dreading the next one. But what makes a good meeting?

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Strong disagreements between two or more people with differing views or opinions occur more and more frequent in today’s demanding, fast-paced work environment. Unfortunately, when major disagreements lead to ‘conflict’, it can adversely affect work output and thereby cause important tasks to be delayed or left undone. Such conflict needs to be managed and channelled in positive ways, to enhance individual interactions, teamwork and organizational harmony. The goal should be to work hard together to develop a wise, workable, ‘win-win’ solution. In conflict situations, it is necessary for both parties to find a way to fairly settle their disagreement.

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Managers who try to do everything themselves lose their focus and lose sight of the big picture. If you don’t learn to delegate, you’ll never have the time or energy it takes to do your own job and to help your team. A clear understanding of how to delegate effectively can increase the success of delegation and build confidence for both managers and subordinates.

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There are differences in the way that persons of different cultures and backgrounds consider time, relationships, hierarchy, rules, age and status. There are also social norms to be aware of. The growing mobility of staff and expanding international collaboration serves to increase the diversity of our working environment. This training will enable participants to develop self-awareness, and awareness of diversity issues in the workplace, and to learn skills, attitudes and behaviors that will help them to communicate, to cooperate and to work with optimal effectiveness with colleagues and clients. The course combines theory and discussions with the opportunity to practice developing skills.

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We often speak of the world as a ‘global village’ due to the great variety of people working within the various sectors and organizations that we encounter on a daily basis. In fact, the world has already become much smaller since we can now quickly travel from one place to another fairly quickly. You may be in Europe today; North America tomorrow and the following week attend a meeting somewhere in Asia! But more important, you will have employees working for you that come from many diverse regions of the globe.

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The important difference between management and leadership in the 21st Century is how to discern what’s really going on inside and outside your organization. Unfortunately, many organizations make the mistake of thinking good management is the same as effective Leadership. But even the most successful organization will eventually fail if it lacks effective Leadership.

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The participants will be able to recognize the main causes of delay and inefficiency in their working environment and learn how to identify objectives, prioritize actions and handle time-related issues as they arise. Attention is given to key issues like assertiveness and delegation as they both play a role in the effort to increase productivity and eliminate wasted time.

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The improving business acumen program is for staff and managers who want to acquire the essentials of running a business from the perspective of the Managing Director or the owner. It focuses equally on the operations, marketing, strategy, administration, sales and finance elements of the business. It’s run in a board-based game format with up to six teams competing for business within an established market environment.

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This training is ideal for internal staff members who want to move beyond administrative and technical duties and become valuable internal consultants in their organization. Internal consultants help their organizations with organizational changes, performance coaching, conflict mediation and other value-added services.
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‘Marketing’ – a buzzword for some, a vague idea to others. Yet, marketing has long been recognized as a very powerful, if not indispensable, strategic set of tools. By the same token, it is almost invariably a continuous activity. Introduction to Marketing is a workshop that makes you familiar with the basics of Marketing. More so, it lets you work with its mechanics by means of many practical exercises that complement the theory.
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Competitive intelligence and marketplace changes have challenged companies to rethink the concept of their performance and risk management practices. Banks need to comply with BASEL II, but what about industry and other types of organizations? What kind of risk are they exposed to? Modern organizations turn away from rigid budget oriented management to a proactive and transparent performance management by making use of new generation “Business Intelligence” methodologies and tools that provide real-time information like competition intelligence and customer behavior analysis.
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How your organization will look in the future will obviously be affected by the current economic crisis and decisions made at senior levels of the company. However they come about, it is sure that staff will be affected in one way or another. This will require that managers at every level be ready to handle the expected changes in an orderly and effective manner. They must not only be able to plan and implement change strategies but also to influence and engage their teams in order to bring them through these changes successfully. This course will show you how to effectively plan and organize your part of the change while also developing useful strategies to deal with resistance and engage your team more effectively.
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Negotiation involves two or more parties who each have something that the other wants and need to reach an agreement for their exchange through a process of bargaining. Understanding more about the negotiation process increases the chance that the outcomes will be positive for both parties.

The Negotiating Skills training course will provide you with the confidence and skill to conduct negotiations and achieve a mutually acceptable outcome. You will learn how to devise a strategy, how to make concessions, what to do when negotiations break down, and how to make use of third parties to resolve deadlock and conflict.
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The day you get promoted as a leader is the day you start to work in different ways than you did before. Your relations with your peers and your superiors will be different. You will need to develop strong leadership skills while learning to delegate tasks you did previously. This training which is based upon the latest leadership insights will help you get off on the right track.
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In today’s fast paced world, the most cost-effective computer training is ‘Client Focused’ provided onsite to each individual user based upon his or her specific job requirements and level of experience. This is especially important for busy executives who don’t have much time available and would like to have private training focused on their training needs and personal schedules (or who may want to take advantage of this training outside the normal workday!). To make the training even more convenient, we charge only the hourly consultant fee for the actual time required to deliver the requested training or services.
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This Problem Solving and Decision Making course is designed to develop individual skills for analyzing a problem and determining the root cause. It will also highlight some of the traps that hinder good decision-making, and demonstrate methods that will help participants to make decisions that satisfy objectives. The participants work in small groups to put into practice the processes that have been taught.
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This Professional Executive Assistant course is for secretaries and administrative staff who closely support and manage the working lives of senior executives. This course will challenge them to realize their potential in becoming an essential member of the management team. The role of an Executive Assistant depends on the nature of the position held by their boss but knowledge of the following basic skills is essential:
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Project Management is essential to be successful in today’s competitive business environment: managers must be able to deliver quality results on time and within budget. By applying Project Management processes, tools and techniques, you will maximize your performance and ensure optimum results every time.
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Connecting people to strategy is essential in today’s competitive business world. When every member of the organization, from top management to the newest employee, understands the business, its goals and purpose, the company is considered to be strategically “aligned.” However, perfect alignment can only be maintained when the strategy matches customer needs and all employees are fully aware of the organization’s strategic objectives.
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Leading and participation in direct and virtual teams requires a knowledge and understanding of the composition and dynamics of such teams and of the techniques, which can help make them productive and successful. The way a team is led will have a major impact upon the success or failure of the team. Team members expect several important values from a leader, including: commitment to people as well as the task, desire to support and serve the team in addition to leading from the front. They also expect their leader to have enthusiasm, energy, inspiration and sufficient expertise as well.
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The ‘TMET’ Program is a two-part program which consists of a four-hour joint-training session for all participants followed by the initial ‘desk-side audit’ and coaching sessions for the individual participants. Upon successful completion of the program, the participants will be able to:
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Cascading Styles Sheets (CSS) are the W3C recommended way of creating websites by separating content from its presentation. By means of a correct use of CSS techniques a website has a consistent look and feel throughout its pages and can change its appearance without having to review the html content.
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